Reporting to the Manager Selling Support, the job incumbent manages the day-to-day support functions within all stores in Kuwait, UAE and Saudi Arabia. This includes Systems, Administration, Cashiers and Delivery teams.
1. Management of Home Division Retail Operations Service Catalogue, associated personnel within Admin & CS department to ensure that all necessary service needs are addressed and service value proposition is a competitive offer year-round. 2. Managing the administration of in-store training and development initiatives and providing reports to management. 3. Implementing and ensuring compliance of policies and procedures relating to transactions, cash handling or administration/reporting as directed by the business. 4. Organization of and maintaining minutes / actions from weekly store service meetings. 5. Arranging, conducting and recording all first-day inductions for store service staff. Also acting as a first point of contact for guiding non-store staff on store service tours / arranging visits. Maintaining service Map. 6. Overseeing Delivery Desk scheduling and negotiating with business partners to obtain the required support in resolving escalated issues.
7. Building and managing close relationships with key contacts outside of the store in Market Research, SCM, Warehouse, Call Centre and Group Control. 8. Investigating all policy violations relating to return transactions and discounts. Weekly analysis and reporting directly to the Selling Support Manager. 9. Raising the service bar in the Customer Journey and outbound call program by honest timely feedback highlights and engaging with key partners in Right First Time objective. 10. Reporting on a weekly basis to the Selling Support Manager and taking appropriate actions and initiatives to drive the service agenda forward with weekly, monthly, quarterly reality checks & yearly performance reviews.
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1. Management of Home Division Retail Operations Service Catalogue, associated personnel within Admin & CS department to ensure that all necessary service needs are addressed and service value proposition is a competitive offer year-round. 2. Managing the administration of in-store training and development initiatives and providing reports to management. 3. Implementing and ensuring compliance of policies and procedures relating to transactions, cash handling or administration/reporting as directed by the business. 4. Organization of and maintaining minutes / actions from weekly store service meetings. 5. Arranging, conducting and recording all first-day inductions for store service staff. Also acting as a first point of contact for guiding non-store staff on store service tours / arranging visits. Maintaining service Map. 6. Overseeing Delivery Desk scheduling and negotiating with business partners to obtain the required support in resolving escalated issues.
7. Building and managing close relationships with key contacts outside of the store in Market Research, SCM, Warehouse, Call Centre and Group Control. 8. Investigating all policy violations relating to return transactions and discounts. Weekly analysis and reporting directly to the Selling Support Manager. 9. Raising the service bar in the Customer Journey and outbound call program by honest timely feedback highlights and engaging with key partners in Right First Time objective. 10. Reporting on a weekly basis to the Selling Support Manager and taking appropriate actions and initiatives to drive the service agenda forward with weekly, monthly, quarterly reality checks & yearly performance reviews.
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