Tuesday, 27 March 2012

Required Guest Service Agent - Hotel Missoni in Kuwait

Diploma in Hotel Management or Hotel School Degree an advantage
• Minimum experience in the hotel industry or fresh graduate from the hotel school
• Thorough knowledge in restaurant management
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Excellent knowledge of sanitation standards and applicable health codes.
• Basic mathematical skills necessary to understand measurements, requisition amounts, etc….

The Guest Service Agent’s responsibilities will include:
• Provides efficient, prompt, trouble free, and courteous service by bussing, serving and setting tables
• Accurately records, pre-checks, and picks up all food and beverage orders
• Serves guests their food and beverage promptly and courteously
• Sets tables as needed prior to guest arrival
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
• Ensures the smooth running of the assigned station at all times
• Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
• Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures
• Confers with the Restaurant Supervisor concerning set-ups and last minute changes
• Confers with Restaurant Manager regarding last minute arrangements to co-ordinate with kitchen production
• Checks the restaurant reservations list frequently during the shift

Hotel Missoni Kuwait
Symphony Complex, Gulf Road
P O Box 1113, Salmiya 22012
Kuwait
T: + 965 2577 0000
F: + 965 2577 0001
info.kuwait@hotelmissoni.com

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