Provides an optimal daily operational management of hardware, data communications facilities and systems or data transfer (network infrastructure) according to agreed service levels in the area responsible for. Also responsible for assembling and deploying technical infrastructures or components in the area responsible for.
Qualifications:
Required years of experience based on progression ladder, relevant experience as a System Engineer in a wireless Telecom market.
Good knowledge of Unix OS and Shell Scripting
Good knowledge of MS Office applications like Excel, Word etc.
Good command of both written and verbal English, Arabic would be an advantage.
Strong Analytical skills
Strong Project Management skills
Strong Technical skills
Strong interpersonal communication skills
Bachelor degree in Computer Science or related discipline and appropriate registration with a recognised professional institute
Requirements::
Serves as a focal point for first and second level technical support in the area responsible for. (Junior only first level).
Provide assistance in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs of Wataniya Telecom.
Perform regular system health check, including detecting and solving problems, security management, capacity and performance problems identify and document (including operational). Troubleshoots errors and escalates those which exceed capacity and capability.
Ensure that system security is maintained at all times.
Perform regular back-up schedules of subscriber and system related data to ensure availability in case of disaster scenarios.
Maintain emergency, back-up records in off-site locations to ensure continuity of operations and system integrity.
Oversee that all Trouble Tickets are resolved according to the agreed Service Level Agreement (SLA).
Ensure that spare parts inventory is maintained at all times and initiate procurement action to replenish supplies.
Perform routine audits of network statistics recommending remedial action where necessary.
Provide sound evaluation of the performance of the network.
Monitor network statistics using Performance Management Tool and take corrective action on the faults.
Provide support on special project as and when assigned by seniors and superiors.
Maintain internal contact on an operational level.
Co-ordinate with division staff, prepares hand-over/transition documents and plans.
Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
Meet quality and performance KPI with supporting documents.
Serve as a secondary back up for the members of other teams (as assigned by seniors and superiors).
Perform system integration and acceptance tests.
Ensure that procedures and methodologies are reviewed and approved before they are adopted into production environments. This includes software upgrades, new patches, system notifications, database configurations and any other network affecting procedure that may affect the agreed SLA.
Ensure compliance with all National Mobile Telecommunications Company, Division and department procedures and policies.
Provide a substantial contribution to development projects.
Implement changes to the infrastructure in accordance with the applicable procedures.
Maintain contact with specialists from vendors in order to receive support where needed.
In coordination with the manager, study new requirements of division.
Contribute to the motivation of junior staff, providing day to day assistance where necessary.
Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Apply Online
Qualifications:
Required years of experience based on progression ladder, relevant experience as a System Engineer in a wireless Telecom market.
Good knowledge of Unix OS and Shell Scripting
Good knowledge of MS Office applications like Excel, Word etc.
Good command of both written and verbal English, Arabic would be an advantage.
Strong Analytical skills
Strong Project Management skills
Strong Technical skills
Strong interpersonal communication skills
Bachelor degree in Computer Science or related discipline and appropriate registration with a recognised professional institute
Requirements::
Serves as a focal point for first and second level technical support in the area responsible for. (Junior only first level).
Provide assistance in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs of Wataniya Telecom.
Perform regular system health check, including detecting and solving problems, security management, capacity and performance problems identify and document (including operational). Troubleshoots errors and escalates those which exceed capacity and capability.
Ensure that system security is maintained at all times.
Perform regular back-up schedules of subscriber and system related data to ensure availability in case of disaster scenarios.
Maintain emergency, back-up records in off-site locations to ensure continuity of operations and system integrity.
Oversee that all Trouble Tickets are resolved according to the agreed Service Level Agreement (SLA).
Ensure that spare parts inventory is maintained at all times and initiate procurement action to replenish supplies.
Perform routine audits of network statistics recommending remedial action where necessary.
Provide sound evaluation of the performance of the network.
Monitor network statistics using Performance Management Tool and take corrective action on the faults.
Provide support on special project as and when assigned by seniors and superiors.
Maintain internal contact on an operational level.
Co-ordinate with division staff, prepares hand-over/transition documents and plans.
Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
Meet quality and performance KPI with supporting documents.
Serve as a secondary back up for the members of other teams (as assigned by seniors and superiors).
Perform system integration and acceptance tests.
Ensure that procedures and methodologies are reviewed and approved before they are adopted into production environments. This includes software upgrades, new patches, system notifications, database configurations and any other network affecting procedure that may affect the agreed SLA.
Ensure compliance with all National Mobile Telecommunications Company, Division and department procedures and policies.
Provide a substantial contribution to development projects.
Implement changes to the infrastructure in accordance with the applicable procedures.
Maintain contact with specialists from vendors in order to receive support where needed.
In coordination with the manager, study new requirements of division.
Contribute to the motivation of junior staff, providing day to day assistance where necessary.
Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Apply Online
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