The U.S. Embassy in Kuwait is seeking an individual for the position of a Computer Management Assistant to work in the Information Management Office.
The incumbent serves as the LAN Computer Management Assistant for the American Embassy and reports directly to the Systems Manager. S/he is responsible for all operations and system administration activities on our LAN/WAN, which includes installation, configuration, maintenance and controlling of multiple interconnected servers, and workstations, VPN circuits, VoIP, Broadband Wireless Access, and ISDN. S/he should demonstrate excellent customer and application support.
Duties include:
1. Application System Administration and User Support
The incumbent is responsible for these tasks on each of the following applications.
• Proprietary Applications
• Commercial off the shelf applications including Microsoft Office.
• Relational databases, SQL, MS Access.
• Install, configure and customize applications on server and users’ workstations.
Troubleshoot equipment failures and application anomalies. Implement and update security and control of the protection of records and files in accordance with regulations and report all difficulties.
Backup data files and programs and perform restoration of data or programs whenever required. Maintain all user accounts and associated records in a proper working document.
2. LAN User Support and Management Advisory Service
The incumbent will maintain user accounts, system access rights, and security settings. S/he will set up computer user groups as required and ensure all computer system security procedures are followed, including password protection and physical security measures. Assists the Systems Manager to maintain inventories of all computer supplies and hardware, including serial numbers and user assignments, cabling diagrams, system configuration and network map, software , reference books and training videos.
- Under the Systems Manager’s direction, (s)he will coordinate parts and supplies inventory with the Expendable Property Clerk and order/reorder supplies and equipment as needed.
3. LAN/WAN Maintenance and Support: The incumbent will install LAN/WAN hardware and software including cabling between offices and/or buildings, configure new workstations in accordance with existing security regulations, check connectivity with the network and troubleshoot network problems. The incumbent will perform routine maintenance on all computer equipment and LAN/WAN systems and assist the Systems Manager with developing and implementing a maintenance plan for Embassy equipment and LAN/WAN systems.
(NOTE: A copy of the complete position description listing all duties and responsibilities is available in the Human Resources Office.)
ADDITIONAL SELECTION CRITERIA
1. Management will consider nepotism/conflict of interest, budget and residency status in determining successful candidacy.
2. Current employees serving a probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
4. Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
5. Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.
TO APPLY
Interested applicants for this position must submit the following for consideration of the application:
1. Universal Application for Employment (UAE) as a Locally Employed Staff or Family Member (DS-174), which is available on the Embassy’s websites: http://nea.p.state.sbu/sites/kuwait ; http://kuwait.usembassy.gov/ OR
2. A current résumé or curriculum vitae that provides the same information found on the UAE (DS-174) (see Appendix B); OR
3. A combination of both (i.e., Sections 1-24 of the UAE along with the listing of the applicant’s work experience attached as a separate sheet; AND
4. Copy of high school certificate/university degree (per the qualification requirement above); AND
6. Candidates who claim U.S. Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional U.S. Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
SUBMIT APPLICATION (BEFORE THE CLOSING DATE) TO:
Human Resources Office
U.S. Embassy Kuwait
Bayan, Block 13, Al-Aqsa Mosque Street
OR
Email the application to: HROKuwait@state.gov
NOTE: Incomplete or late applications will not be considered.
POINT OF CONTACT
Human Resources Office
Telephone: 2259-1001
CLOSING DATE FOR THIS POSITION: COB December 15, 2013
The incumbent serves as the LAN Computer Management Assistant for the American Embassy and reports directly to the Systems Manager. S/he is responsible for all operations and system administration activities on our LAN/WAN, which includes installation, configuration, maintenance and controlling of multiple interconnected servers, and workstations, VPN circuits, VoIP, Broadband Wireless Access, and ISDN. S/he should demonstrate excellent customer and application support.
Duties include:
1. Application System Administration and User Support
The incumbent is responsible for these tasks on each of the following applications.
• Proprietary Applications
• Commercial off the shelf applications including Microsoft Office.
• Relational databases, SQL, MS Access.
• Install, configure and customize applications on server and users’ workstations.
Troubleshoot equipment failures and application anomalies. Implement and update security and control of the protection of records and files in accordance with regulations and report all difficulties.
Backup data files and programs and perform restoration of data or programs whenever required. Maintain all user accounts and associated records in a proper working document.
2. LAN User Support and Management Advisory Service
The incumbent will maintain user accounts, system access rights, and security settings. S/he will set up computer user groups as required and ensure all computer system security procedures are followed, including password protection and physical security measures. Assists the Systems Manager to maintain inventories of all computer supplies and hardware, including serial numbers and user assignments, cabling diagrams, system configuration and network map, software , reference books and training videos.
- Under the Systems Manager’s direction, (s)he will coordinate parts and supplies inventory with the Expendable Property Clerk and order/reorder supplies and equipment as needed.
3. LAN/WAN Maintenance and Support: The incumbent will install LAN/WAN hardware and software including cabling between offices and/or buildings, configure new workstations in accordance with existing security regulations, check connectivity with the network and troubleshoot network problems. The incumbent will perform routine maintenance on all computer equipment and LAN/WAN systems and assist the Systems Manager with developing and implementing a maintenance plan for Embassy equipment and LAN/WAN systems.
(NOTE: A copy of the complete position description listing all duties and responsibilities is available in the Human Resources Office.)
ADDITIONAL SELECTION CRITERIA
1. Management will consider nepotism/conflict of interest, budget and residency status in determining successful candidacy.
2. Current employees serving a probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
4. Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
5. Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.
TO APPLY
Interested applicants for this position must submit the following for consideration of the application:
1. Universal Application for Employment (UAE) as a Locally Employed Staff or Family Member (DS-174), which is available on the Embassy’s websites: http://nea.p.state.sbu/sites/kuwait ; http://kuwait.usembassy.gov/ OR
2. A current résumé or curriculum vitae that provides the same information found on the UAE (DS-174) (see Appendix B); OR
3. A combination of both (i.e., Sections 1-24 of the UAE along with the listing of the applicant’s work experience attached as a separate sheet; AND
4. Copy of high school certificate/university degree (per the qualification requirement above); AND
6. Candidates who claim U.S. Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional U.S. Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
SUBMIT APPLICATION (BEFORE THE CLOSING DATE) TO:
Human Resources Office
U.S. Embassy Kuwait
Bayan, Block 13, Al-Aqsa Mosque Street
OR
Email the application to: HROKuwait@state.gov
NOTE: Incomplete or late applications will not be considered.
POINT OF CONTACT
Human Resources Office
Telephone: 2259-1001
CLOSING DATE FOR THIS POSITION: COB December 15, 2013
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