The candidate will conduct audit of call center as per set standards and guidelines. His responsibilities are as below:
1. Conduct call audit and workflow audit on daily basis, highlight system gaps and report to Supervisor Training and Audit for further action.
2. Communicate audit findings to concerned call centre agents and Team Leaders.
3. Document audit processes.
4. Maintain Audit Progress Report of call centre staff.
5. Coordinate with Team Leaders to ensure updating of performance files of call centre agents.
6. Supervise maintenance of Audit Dashboard by the Audit Executive.
7. Coordinate with staff to prepare monthly reward and recognition program
8. Prepare periodic and ad hoc reports and presentations.
9. Document and maintain records of activities and process workflows on E-Synergy.
10. Perform other duties as requested by management.
Bachelors Degree or Diploma (12th Standard + 2 or 3 years Diploma) or equivalent with 3 years of experience.
Apply Online
1. Conduct call audit and workflow audit on daily basis, highlight system gaps and report to Supervisor Training and Audit for further action.
2. Communicate audit findings to concerned call centre agents and Team Leaders.
3. Document audit processes.
4. Maintain Audit Progress Report of call centre staff.
5. Coordinate with Team Leaders to ensure updating of performance files of call centre agents.
6. Supervise maintenance of Audit Dashboard by the Audit Executive.
7. Coordinate with staff to prepare monthly reward and recognition program
8. Prepare periodic and ad hoc reports and presentations.
9. Document and maintain records of activities and process workflows on E-Synergy.
10. Perform other duties as requested by management.
Bachelors Degree or Diploma (12th Standard + 2 or 3 years Diploma) or equivalent with 3 years of experience.
Apply Online
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