What do I need to qualify for this job?
10 years experience in Healthcare sector
5 years managerial experience as Service Manager or Project Manager
Bachelor degree in Biomedical Engineering or equivalent qualification
Knowledge of Siemens Healthcare modalities and services
5 years experience managing complex, multifunctional teams
What are my responsibilities?
Managing Siemens Healthcare Customer Service in Kuwait
Following local and HQ defined business objective for archiving required operating profit
Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in Kuwait
Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare Customer Services
The function build the "One face to the customer" and act as a "Customer Care Manager" and ensures that all customer requirements are met
Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements
Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification
Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
Overview recourse development and execute required man power calculation related to I-base development and budget frame
Develop staff training in coordination with its respective supervisors/managers
Ensure extensive sales support to the local sales organization / modality manager
Coordinate customer pricing for maintenance contract and other service sales offers
Ensure technical collaboration and knowledge transfer during sales offers and projects
Holds the disciplinary responsibility for the staff it is assigned to him/she
Due to the size of organization may be delegated to specific local supervisors/managers
Informing the staff about the economic development of the business
Apply Online
10 years experience in Healthcare sector
5 years managerial experience as Service Manager or Project Manager
Bachelor degree in Biomedical Engineering or equivalent qualification
Knowledge of Siemens Healthcare modalities and services
5 years experience managing complex, multifunctional teams
What are my responsibilities?
Managing Siemens Healthcare Customer Service in Kuwait
Following local and HQ defined business objective for archiving required operating profit
Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in Kuwait
Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare Customer Services
The function build the "One face to the customer" and act as a "Customer Care Manager" and ensures that all customer requirements are met
Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements
Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification
Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
Overview recourse development and execute required man power calculation related to I-base development and budget frame
Develop staff training in coordination with its respective supervisors/managers
Ensure extensive sales support to the local sales organization / modality manager
Coordinate customer pricing for maintenance contract and other service sales offers
Ensure technical collaboration and knowledge transfer during sales offers and projects
Holds the disciplinary responsibility for the staff it is assigned to him/she
Due to the size of organization may be delegated to specific local supervisors/managers
Informing the staff about the economic development of the business
Apply Online
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