Required Cashier - Al Hadabah International in Kuwait

• Greet and smile at all the customers. Receive the customer in a positive manner.
• Assist, inform and advise the customer if this is requested.
• Satisfy and encourage loyalty in the customer.
• Always offer the customer a sales option (clothing collection, perfumes, glasses, jewellery etc.)
• Know and empower the service policy of the company (exchanges, returns etc.)
• Carefully involve MANGO paper articles and include sweets, the catalogue, samples of perfume etc. in the bag.
• Close out the sale and payment quickly and effectively.
• Offer the fidelity card and the database sheet.
• Say goodbye to the customer with a smile, thank them and finish with a “See you soon”.
• Answer telephone calls. If this is not possible, ask for help from a sales person.
• Carry out the till procedure correctly (opening, registration, payment, transfers, closing, etc.)
• Carry out administrative tasks that are assigned by those in charge (filing, ordering of consumibles etc.)
• The person acts with speed and agility. They maintain a constant effort, adapting to changes in activity.
• They have self control in times of pressure. They do not lose form and they remain patient.
• For the Cashier this applies particularly to the capacity for increasing speed and reducing the length of the queue, but without making mistakes.

Skills
• Orientation towards Customer Service and Image.
• Responsibility and initiative.
• Orientation towards Personal Selling.
• Orientation towards selling through Merchandising.
• Knowledge of the product, its management and distribution.
• Team awareness.
• Energy and speed with self-control.
• Enthusiasm and commitment.
• Personal and professional development.
• The person transmits harmony, humility and affection.
• They apply the principle of “the customer is king and is always right”.
• They convey a genuine desire to help and serve the customer. They are quick to smile and to convey empathy.
• They help the customer to have a positive experience in the store.
• They provide polite, pleasant and friendly information and service to customers. They use appropriate, respectful language.
• They prioritise customer service, interrupting other tasks that they might be carrying out such as tidying the section, speaking to colleagues, etc.
• They have a looked after, positive personal image. They look after their physical appearance, their uniform, haircut, personal hygiene and any other aspect of which the customer may be aware.
• They are aware that they are “watched by customers" which means that they maintain their image even while carrying out other tasks or speaking to colleagues.
• They know how to deal with complaints and claims, creating customer satisfaction. They do not take possibly aggressive behaviour from customers personally. They never answer rudely or lose control.
• When faced with incidents, they act courteously. For example, if a product alarm sounds on exit from the shop, the first interpretation for the customer is "an oversight by the cashier".

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