Load the delivery of B2B Customer Service and Account Management Support for all B2B Sales Organisation.
Qualifications:
Bachelor degree in business, engineering or a related discipline from a recognised tertiary institution desirable.
8 + years Management experience with proven track record in process transformation and automation
Fluent verbal/written communication in both Arabic and English.
Leadership and coaching skills.
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
Ability to lead team and deliver under demanding timetable.
Accountabilities and Activities:
Lead B2B customer service delivery and customer support to ensure that processes, products and system quality standards are met.
Lead all “Back Office” process re-engineering for B2B accounts to deliver a more responsive and consistent experience
Utilise available automation and CRM tools to capture, process and inform customers of progress with activation and resolution of issues.
Meet and exceed B2B Service KPIs.
Allocate work appropriately within the team to account for workload and skill levels on a daily basis
Ensure work is completed on time and maintain team at required numbers and experience.
Intervene as an expert, as required, to resolve complex issues, complaints and difficult contracts which have been transferred from B2B KAMs.
Apply Online
Qualifications:
Bachelor degree in business, engineering or a related discipline from a recognised tertiary institution desirable.
8 + years Management experience with proven track record in process transformation and automation
Fluent verbal/written communication in both Arabic and English.
Leadership and coaching skills.
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
Ability to lead team and deliver under demanding timetable.
Accountabilities and Activities:
Lead B2B customer service delivery and customer support to ensure that processes, products and system quality standards are met.
Lead all “Back Office” process re-engineering for B2B accounts to deliver a more responsive and consistent experience
Utilise available automation and CRM tools to capture, process and inform customers of progress with activation and resolution of issues.
Meet and exceed B2B Service KPIs.
Allocate work appropriately within the team to account for workload and skill levels on a daily basis
Ensure work is completed on time and maintain team at required numbers and experience.
Intervene as an expert, as required, to resolve complex issues, complaints and difficult contracts which have been transferred from B2B KAMs.
Apply Online
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