Sales Support Executive Account Management - Wataniya Telecom

Support the corporate sales team through after sales administration and professional account management services to Back Office corporate clients including a Hotline service. 

Qualifications:
    Good general knowledge about various Wataniya Telecom products and services.
    Strong customer orientation.
    Good communication, planning and organisational skills.
    Fluency in written and verbal English and Arabic.
    2 years diploma in business or a related discipline from a recognised tertiary institution.
    MS Office
    Good command of using operational systems like BSCS, Infocell

Requirements:
    Point of contact and service for all B2B accounts.
    Provide resolution to all B2B enquires logged through call centre or F2F team.
    Unsure all calls and B2B related enquiries are resolved within service levels and written confirmation To the customer of resolution.
    Coordinate with internal departments sales, technical, customer care to resolve customer issues.
    Ensure that all the regular service change requests are forwarded for action.
    Process all waivers related to Business Accounts preparing necessary supporting documents and getting approvals.
    Responsible to regularly monitor corporate customer churn and take necessary actions to reduce churn.

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