Wednesday, 19 February 2014

Director - Fraud Control / Revenue Assurance - Wataniya Telecom

Leads the Revenue Assurance, Fraud Management, Collection and Process Control teams and ensures that earned revenue is billed and collected. Minimise losses: fraud, abuse, risk and revenue leakages across the organisation by constantly monitoring, improving processes, conducting periodic rule based analysis and implementing controls to address the identified issues/ process gaps. Develop corrective action plans by working closely with respective departments, (especially PMO and Internal Audit). Provide ongoing day-to-day operational support to Finance Division.

Qualifications:
    Bachelor degree in Accounting and appropriate registration with a recognised professional institute.
    15+ years in Revenue Assurance, Fraud Management and Operations in a Managerial position
    Understanding of charging principles, tariff models interconnect and roaming billing processes
    Excellent command of both written and verbal English, Arabic would be an advantage
    Good knowledge of project management methodology, principles and best practices
    Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Accountabilities and Activities:
    Provide guidance to and manage the Revenue Assurance, Fraud Management, Collections, Business Risk and Process review functions.
    Develop KPI and ensure compliance to the detailed action list and direct the strategic focus for the team.
    Review existing business practices and procedures across all revenue elements and revenue streams (Voice / Data).
    Review the soundness, adequacy and effectiveness of financial and operational controls and recommend improvement in the existing policy and processes in conjunction with PMO.
    Set, implement, control and sustain the Revenue Assurance, Fraud Management, Credit Control and Collections strategy and processes.
    Set in place and maintain a comprehensive and effective system of financial controls and recording mechanisms, making full use of system capabilities so as to maximise revenue and minimise business risk.
    Ensure systematic, reconciliation mechanism are put in place to monitor potential revenue leakages and fraud.
    Provide ongoing day-to-day support to the revenue recognition transaction review team as well as assisting in reviewing revenue transactions at regular intervals.
    Assist in formulating and reviewing the business process across the business and ensure that the revenue effecting business processes have inbuilt mechanisms to assure revenue streams via visibility, controls and good process design. Also ensure compliance of policy/process (in coordination with PMO and Internal Audit).
    Manage cross functional relationships across department (Internal Audit and PMO) functions to co-ordinate activities and process gaps to develop and gain agreement to the implementation of systems and procedures.
    Actively seek revenue leakage within the company and work with involved parties to plug leakage and ensure future revenues are assured and benchmarking KPIs across the industry.
     Ensure sample billing checks across all billing platforms (prepaid and post-paid).
    Recommend adequate controls and monitor trading inventory at branches and stores.

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