Deputy Manager Certified Car Sales - Al Sayer Group

Qualifications and Experience:
Primary: Bachelor’s Degree (12th Standard + 3years or 4 years degree) or equivalent with 10 years experience.
Alternate: Diploma in Automobile/Electrical/Mechanical (12th standard +2 or 3 years Diploma) or equivalent and 12 years of additional managerial experience.
• Linguistic Abilities: English and Arabic is a must

A Deputy Manager, Certified Car Sales substitutes for the Manager ensuring adherence to Al-Sayer Group standards in Certified Car showrooms and Reconditioning Center.

The duties include:
• Review stock inventory, evaluate stock positions and recommend the department’s needs for car purchase.
• Check customer documents for submission to the Traffic Department and the Insurance Company.
• Ensure availability of cars in Certified Car showrooms.
• Ensure the Reconditioning Center is operating according to schedule set by Manager, Certified Cars.
• Follow-up and ensure the trade-in of all certified car departments in all showrooms is achieving the set target.
• Coordinate with retail cars showroom Managers to ensure achieving the trade-in target.
• Ensure the safety of all Certified Car showrooms and Reconditioning Center as per Company Safety Policy and Kuwait Government.
• Assist the Manager to set the operation procedures for each process as work flow through
• Analyzing customer complaints and identifying the main source of complaint
• Reviewing the work flow of the area that needs improvement.
• Properly resolve customer complaints in a timely and effective manner.

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