Monday, 3 February 2014

Customer Service Represantative - E Gulf Bank


To resourcefully attend to customer’s banking needs and maximize cross sale opportunities of all GB products, in addition to achieving outbound sales targets as assigned.

Education / Qualifications: Diploma in Banking/ Management or equivalent
Knowledge: Knowledge of call centre operations, knowledge of customer service
Experience: 1 – 2 years in Call Center Ops

Accountabilities:
Customer Service:
    Respond to all customer enquiries in a polite and professional manner.
    Meet customer service standards and objectives

Cross Selling:
    Proactively inform callers regarding products and services available from GB
    Maximize cross-selling opportunities.

Outbound Calls:
    Attain outbound sales targets as assigned
    Ensuring new and repeat customer business

Operating Procedures:
    Implement and operate customer service procedures
    Record call outcomes on system etc as required

Apply Online

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