Front Office Telephone Operator - Crowne Plaza

Under the general direction of the Telecommunication Manager or Supervisor and within the limits of established Inter Continental Hotels Group brand and local policies and procedures, oversees and directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction. Plays the leading role in promoting the desired work culture around “Our Winning Ways”.

Requirements:
    University Degree in a relevant field of work or an equivalent combination of education and work related experience.
    2years progressive work related experience .
     Proficient in English, Arabic knowledge is an advantage
    Proficient in computer operations
    A team player and can work under pressure
    preferably located in Kuwait with transferable visa
    Demonstrated effective verbal and written communication skills for the purpose of marketing to program members as well as providing information to clients, vendors, senior management and staff

Key Responsibilities 
•  Process all incoming and outgoing calls accurately and courteously
•  Records and controls accurately wake up calls
•  Pages guests in co-operation with concerned departments
•  Records all entries on traffic sheets
•  Assists guests with international calls and directory queries
•  Calls guests by name whenever possible
•  Pages staff member when requested
•  Abides by principles of guest privacy
•  Handles guests needs or requests and reports complaints to the Telephone Supervisor
•  Report on logbook daily
•  Bill call costs
•  Aware of local telephone listings and frequently dialed numbers
•  Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

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