Saturday, 18 January 2014

Call Center Agent / Customer Service - Crowne Plaza

Requirements:
Minimum of Two years Sales & Marketing experience, coupled with excellent communications skills, written & oral proficiency in English,  Arabic with relevant college degree qualifications. 

In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team of positive professionals who are full of energy, so you will feel motivated to come to work every day. Most importantly, we'll give you Room to be yourself.

If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG.

Crowne Plaza® hotels look for people who excel in their role, and are committed to delivering excellent experiences for guests. People who create confidence, encourage success and make it happen!
1) Handle customers' complaints and enquiries.
2) Answer calls from clients and potential customers.
3) Contacts to be entered and maintained into our database.
4) Monitor and maintain new customer information in the database.
5) Must be able to interact with all levels of Service Staff in a productive and professional manner.
6) Make access to all information in the system.
7) Co-ordinate with other Department(Sales –room reservation - spa ) to support customers and provide information.
8) Ability to multi-task to ensure the Call Center process flow is working efficiently and accurately.

Skills
- Excellent oral & written communication skills both in English & Arabic.
- Pleasant with friendly manners. Strong interpersonal skills.
- High level of self-control. Excellent team player.
- Ability to make evaluative judgments.
- Effectively deal with job stress, angry callers and upset customers.
- Good Computer skills and proficiency in MS Office Applications.
- Ability to write routine reports and correspondence
- Flexibility on working hours

Apply Online

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