Sunday, 24 February 2013

Required Waiter - Brasserie L'etoile - M.H. Alshaya Co, Kuwait

To serve food & beverages to guests in a friendly and professional manner in order to maximize guest satisfaction consistent with establishes standards.

Experience:
     Minimum 1 year Food Services experience .
     Good English communication skills.
     Previous experience in working within a multi cultural and diverse environment.
     Excellent people skills coupled with creativity, energy & enthusiasm.

Responsibilities:
    Ensure that our guests receive prompt, friendly & personalized service.
    Ensure all guests are greeted & served with a positive & upbeat attitude.
    Ensure complete understanding of the operation philosophy of each of our restaurants & convey the same to our customers.
    Possess sound knowledge of our products i.e. food & drinks.
    Cater to the needs of our guests by suggestively selling our food & beverage items.
    Accommodate our guests' time restrictions through timely service & making double-checks.
    Notify managers of specific guests' needs & requests.
    Answer all telephone calls & enquiries in an efficient & professional manner.
    Recommend daily specials or promotions in order to maximize sales.
    Act as a final check on the quality of food & beverage items before they are served.
    Practice correct cash handling procedures by addressing the register after every transaction.
    Organize the money according to correct guidelines.
    Count back change to guest & servers.
    Follow proper cash checkout procedures.
    Assist the management in maintaining standards by reporting any problems in the surroundings (i.e. cleanliness of the floors, tables & service stations. Are all our guests are happy?).
    Maintain table standards by clearing all used plates, glassware etc. & by bussing tables & spot sweeping, as needed.
    Keep surrounding areas clean, free of debris & organized. Clean & maintain all the equipment used in the workstation.

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