Relationship Officer - Gulf Bank

To support the achievement of the branch’s revenue targets by establishing long term relationships with Gulf Bank customers through timely and effective responses to customer queries and issues, ensuring that follow up action is taken to address these.

Education, Knowledge, Experience and Skills:
    Education / Qualifications: Bachelor’s degree / Equivalent Qualification
    Knowledge of Consumer Banking Products and a good understanding of customer needs
    Experience:  2-3 years experience in a Consumer Branch role
    Accreditation / Licensing: RO
    Excellent Communication Skills
    Bilingual in Arabic and English
    Computer literacy (MS Office & BEAM)
    Customer Management
    Risk Management

Your accountabilities will include, but not limited to the following:
    Sales Management:
        Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
    Business Development:
        Maximize opportunities to sell additional products and services to the existing Customers
    Priority Customer Management:
        Explain products and services to customers in order to achieve sales; maintain strong relationships with priority customers; refer to Priority Banking Team to boost the sales targets
    Customer Service:
        Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
    Customer Complaints:
        Resolve issues and complaints from customers; escalate issue when outside authority
    Customer Requests:
        Process requests from new customers, take every opportunities to act on additional customer needs identified by selling relevant products and services

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