Walk-in for FRESHERS 2013 Passed Out at HCL Technologies Ltd

Qualifications: Walk-in for Freshers - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only

Walk-in Location : Kolkata
Job Location : Noida

Job Description :

1. Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
2. Identify, evaluate and prioritize customer problems and escalations
3. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
4. Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
5. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
6. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
7. Administer and provide User account provisioning & activities
8. Assign work orders / incidents to appropriate support teams and follow up until closure.
9. Route problems to internal 2nd and 3rd level IT support staff
10. Escalate complex problem to appropriate support specialists
11. Routine maintenance updates with other IT staff and business units
12. Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
13. Participate in on-going training and departmental development
14. Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills :

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements :

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCAPreferred

Education requirements :

• B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
• 60% throughout in academics
• No current backlogs
• 2013 Pass Out only

Terms & Conditions :

• Willing to sign Service agreement (As applicable)
• Willing to relocate, if required
• Willing to work in 24*7 environment
• CTC of 1.8 L

Job Location : Noida

Date : 21st Aug 2013, Wednesday.

Time : 9 am 12 Noon Registration. (after 12 Noon no registration will be entertained)

Walk-in Venue :
BP Poddar Institute of Management & Technology,
137, Poddar Vihar, VIP Rd,
Biman Nagar, Kaikhali,
Kolkata, WB - 700052