Job Description
1. The Operation Manager will be accountable to run an efficient operation and delivery of soft services consisting of Security, Safety, and Traffic, car parking management, Housekeeping, pest controlling, waste management & Engineering services.
2. In addition to this The Operations Manager will be responsible for managing profitably the overall Operations of the Complex with multiple Tenants of the Mall, Sports facilities, Restaurant complex, Gardens, Educational facilities.
3. The Operations Manager will be responsible for managing the operations to support the Events Calendar hosted at various locations throughout the large spread out complex.
4. The Operations Manager will also oversee effective maintenance operation of extensive landscaped areas of the Complex.
5. The implementation of best Practice and Operation standards is key to this role as well as a comprehensive understanding of; government regulations, operation methods, and the need to increase profitability and keep the cost of common areas under control.
6. Soft Service Management: Management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control.
7. Responsible for implementing soft services plan by directing team in routine and scheduled jobs; ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction with in allotted budget.
8. Contract Management: Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels.
9. Supply Chain Management: Daily management of sub-contractors, consumables and equipment; responsible for tender procedure to ensure probity; Responsible for implementation and monitoring of sub-contractor performance. Inventory management of Boulevard owned spares. Ensure best value management techniques with in contracts. Development of contract delivery strategy, providing demonstrable operational benefits.
10. Asset Management: Negotiates and recommends procurement of capital equipment according to the operations need. Ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures.
11. Staff Management: Responsibility for management of the staff recruitment, selection, training/ development and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff.
12. Service Standards: Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience and ensuring that they appropriately representative of the staff standards. Arrange necessary training to maintain / improve standards. Co-ordinate with Senior management, Owning Company HR and Training and external agencies to meet the requirement.
13. Emergency and Crisis Management: Responsible for ensuring that the security staff are trained to recognize and follow procedures related to any crisis and emergency, as well as ensure that the Crisis Management Team are informed within the specified time period in the case of any such event, so as to effectively manage and control the situation. Conducting regular evacuation & Emergency drills in conjunction with GM, Civil Defense & Police.
14. Traffic and Car Parking Management: Responsible for the traffic management, by implementing the strategy related to traffic management including placement of staff to direct traffic; monitoring the safety of pedestrian crossings; maintaining easy accessibility to car parks; overseeing the availability of taxis for customers and directing its movement, with the objective of maintaining accessibility to the various entrance points and minimizing possibility of accidents, or traffic chaos as a result of traffic jams and bottle necks. Manage 1000 plus car parks through In-house/ contracting team for providing the best customer experience.
15. Event Management: Responsible for site wide signage plan and installation. To plan & manage Traffic, Security, housekeeping & Parking execution during events. Coordination with City Management, Police, Civil Defense.
16. Housekeeping Inventory Management: Orders, receives, inspects and stores equipment, spare parts and consumables, merchandise commodities, material and/or supplies with the objective of maintaining costs within budget as well as ensuring that there is no stock out situation at any point of time which can lead to inconvenience for the customer. Identify and develop vendor base, with the objective of getting the best prices and quality from selected vendors.
17. Coordination: Co-ordination with Local Authorities: Coordinate with Police, Civil Defense, and Kuwait Municipality & City management for site wide requirement.
18. Coordination with Development: Coordinate with development team for the ongoing construction cleaning, pest controlling & Security Management. Maintain clean & Safe Mall in spite of ongoing construction activities without any break to customer experience.
19. Coordination with Tenants: Responsible for the coordination with tenants for back of the house facilities, Trash disposal, pest control, Safety & Security issues. This includes coordinating hygiene requirement for F & B outlets.
20. Reporting: Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof. Prepare monthly financial analysis for operations for the Retail Operation monthly report.
21. Energy Management: Drive improvement in water and electricity saving initiatives.
1. The Operation Manager will be accountable to run an efficient operation and delivery of soft services consisting of Security, Safety, and Traffic, car parking management, Housekeeping, pest controlling, waste management & Engineering services.
2. In addition to this The Operations Manager will be responsible for managing profitably the overall Operations of the Complex with multiple Tenants of the Mall, Sports facilities, Restaurant complex, Gardens, Educational facilities.
3. The Operations Manager will be responsible for managing the operations to support the Events Calendar hosted at various locations throughout the large spread out complex.
4. The Operations Manager will also oversee effective maintenance operation of extensive landscaped areas of the Complex.
5. The implementation of best Practice and Operation standards is key to this role as well as a comprehensive understanding of; government regulations, operation methods, and the need to increase profitability and keep the cost of common areas under control.
6. Soft Service Management: Management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control.
7. Responsible for implementing soft services plan by directing team in routine and scheduled jobs; ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction with in allotted budget.
8. Contract Management: Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels.
9. Supply Chain Management: Daily management of sub-contractors, consumables and equipment; responsible for tender procedure to ensure probity; Responsible for implementation and monitoring of sub-contractor performance. Inventory management of Boulevard owned spares. Ensure best value management techniques with in contracts. Development of contract delivery strategy, providing demonstrable operational benefits.
10. Asset Management: Negotiates and recommends procurement of capital equipment according to the operations need. Ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures.
11. Staff Management: Responsibility for management of the staff recruitment, selection, training/ development and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff.
12. Service Standards: Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience and ensuring that they appropriately representative of the staff standards. Arrange necessary training to maintain / improve standards. Co-ordinate with Senior management, Owning Company HR and Training and external agencies to meet the requirement.
13. Emergency and Crisis Management: Responsible for ensuring that the security staff are trained to recognize and follow procedures related to any crisis and emergency, as well as ensure that the Crisis Management Team are informed within the specified time period in the case of any such event, so as to effectively manage and control the situation. Conducting regular evacuation & Emergency drills in conjunction with GM, Civil Defense & Police.
14. Traffic and Car Parking Management: Responsible for the traffic management, by implementing the strategy related to traffic management including placement of staff to direct traffic; monitoring the safety of pedestrian crossings; maintaining easy accessibility to car parks; overseeing the availability of taxis for customers and directing its movement, with the objective of maintaining accessibility to the various entrance points and minimizing possibility of accidents, or traffic chaos as a result of traffic jams and bottle necks. Manage 1000 plus car parks through In-house/ contracting team for providing the best customer experience.
15. Event Management: Responsible for site wide signage plan and installation. To plan & manage Traffic, Security, housekeeping & Parking execution during events. Coordination with City Management, Police, Civil Defense.
16. Housekeeping Inventory Management: Orders, receives, inspects and stores equipment, spare parts and consumables, merchandise commodities, material and/or supplies with the objective of maintaining costs within budget as well as ensuring that there is no stock out situation at any point of time which can lead to inconvenience for the customer. Identify and develop vendor base, with the objective of getting the best prices and quality from selected vendors.
17. Coordination: Co-ordination with Local Authorities: Coordinate with Police, Civil Defense, and Kuwait Municipality & City management for site wide requirement.
18. Coordination with Development: Coordinate with development team for the ongoing construction cleaning, pest controlling & Security Management. Maintain clean & Safe Mall in spite of ongoing construction activities without any break to customer experience.
19. Coordination with Tenants: Responsible for the coordination with tenants for back of the house facilities, Trash disposal, pest control, Safety & Security issues. This includes coordinating hygiene requirement for F & B outlets.
20. Reporting: Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof. Prepare monthly financial analysis for operations for the Retail Operation monthly report.
21. Energy Management: Drive improvement in water and electricity saving initiatives.
HOW TO APPLY FOR THIS JOB
Please Submit Application Through Company Website at: Apply Online
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