Friday, 18 October 2013

Analyst Quality / Efficiency - Wataniya Telecom

Assist the Manager of Sales Quality and Efficiency to monitor and measure the success of Sales Division activities,  in terms of  voice  and  data  sales performance, budgets, control, SLA monitoring, process adherence, and other KPIs.

Qualifications:
    MS Office applications
    Strong Analytical skills
    Strong Presentation Skills
    Strong interpersonal communication skills Knowledge of the Telecom industry would be an advantage
    Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
    Good command of both written and verbal English, Arabic would be an advantage
    Bachelors Degree in business or a related discipline
    Strong Technical skills

Accountabilities / Activities:
    Develop intelligent analysis and insights on the acquisitions made by different channels and prepare necessary presentations on the same for Sales Management
    Evaluate Business Intelligence analysis conducted by direct reports; review how it impacts Wataniya Telecom and communicate the information to management on a variety of subjects.
    Identify and monitor efficiency parameters of post-pay business   and identify the areas of improvement and provide analysis to the sales management at channel or till last mile 
    Provide regular analysis on the leading & lagging indicators, helping the respective department to bring high quality of sales leading to growth in revenue. And define the KPIS for  operational excellence.
    Develop intelligent analysis on the pipeline stock and support the Channel Managers to manage the pipeline stock
    Maintain a good understanding of Wataniya Telecom sales environment and service level requirements
    Provide Analytics support guidelines to drive sales campaign efficiency
    Monitoring of sales incentives for various channels & proposing the same in line with new product management
    Review dashboards on Sales agents performance
    Present to upper management on  regular reports to track sales performance and campaigns results
    Identify and lead process efficiency opportunities
    Manage strong relationships with internal parties Marketing, Sales channels, operations…
    Monitor sales results and measure quality of campaigns  activities and provide relevant information  to management
    Support line manager for close coordination with Marketing and Communication teams to drive sales campaign efficiency
    Monitor competitor activities on regular basis.
    Computations of monthly commissions based on sales reports of month closing & provide the same to finance department for paying the commissions through payroll.
    Highlighting the abnormalities while computing the same.
     Support the dept in creating the new commission structure based on the KPIs  etc
    Having a thorough knowledge on the sales process for each channel.
    Contribute to the Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.
    Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
    Share knowledge and expertise with peers and the Sales Operation team.
    Other duties as directed by Senior Management or other superiors.
    To contribute & collaborate special projects

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