To manage portfolios totaling KD25m of legal and charged off CBG loans and credit cards so that recoveries for the Bank are maximized while minimizing losses.
Education / Qualifications:
Diploma in commerce/accounting/finance
Knowledge:
General understanding of Collections activities and practices
Experience:
minimum 1 year in similar role preferred
Generic & Specific Skills:
Persuasive communicator
Planning
Fact Analysis
Bilingual in Arabic & English
Proficient in IT (MS Office & Banking software)
Accountabilities:
Recoveries
Manage and update a portfolio of legal settlement accounts
Contact, negotiate and recover monies from customers who have charged loans and/or cards
Conduct professional and commercially focused discussions with customers who attend the Bank
Identify and exploit opportunities to agree commercially prudent short settlements with customers
Develop/implement loan reschedule strategy on accounts complying with CBK regulation
Customers
All negotiations to be conducted with fairness and professionalism
All payment solutions should be reasonable for both Bank and customer, and be reflective of financial circumstances
Provide advice and information to customers on legal status and the judicial process
Systems
Update collections system with all activity and outcomes
Use call recording systems for all outbound/inbound call traffic
Review all customer account systems to identify if monies available to correct a delinquent account
Reports
Update legal systems and charge off data files with all key events and payments
Ensure Ci-Net records are updated to reflect payment outcomes while requesting the removal of legal enforcements on settled legal cases
Corporate governance & compliance
Kuwait legal framework
All compliance and Central Bank regulations
AML policies and procedures
Apply Online
Education / Qualifications:
Diploma in commerce/accounting/finance
Knowledge:
General understanding of Collections activities and practices
Experience:
minimum 1 year in similar role preferred
Generic & Specific Skills:
Persuasive communicator
Planning
Fact Analysis
Bilingual in Arabic & English
Proficient in IT (MS Office & Banking software)
Accountabilities:
Recoveries
Manage and update a portfolio of legal settlement accounts
Contact, negotiate and recover monies from customers who have charged loans and/or cards
Conduct professional and commercially focused discussions with customers who attend the Bank
Identify and exploit opportunities to agree commercially prudent short settlements with customers
Develop/implement loan reschedule strategy on accounts complying with CBK regulation
Customers
All negotiations to be conducted with fairness and professionalism
All payment solutions should be reasonable for both Bank and customer, and be reflective of financial circumstances
Provide advice and information to customers on legal status and the judicial process
Systems
Update collections system with all activity and outcomes
Use call recording systems for all outbound/inbound call traffic
Review all customer account systems to identify if monies available to correct a delinquent account
Reports
Update legal systems and charge off data files with all key events and payments
Ensure Ci-Net records are updated to reflect payment outcomes while requesting the removal of legal enforcements on settled legal cases
Corporate governance & compliance
Kuwait legal framework
All compliance and Central Bank regulations
AML policies and procedures
Apply Online
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