Wednesday, 19 June 2013

Required Officer Merchant Relationship - Gulf Bank

To acquire new merchants and support all aspects of sales, installation and administration.

Education / Qualifications:
 Advanced Diploma / Diploma in Banking Operations or equivalent certification
   
Knowledge: Basic knowledge of Master Card, Visa and Amex card products, functionality & rules
   
Experience: 1 - 2 years’ experience in sales relating to a credit card business environment
   
Generic & Specific Skills:
        Knowledge of MS Office
        Bilingual in Arabic and English
        Good Communication skills
        Telephone Etiquettes
        Interpersonal Skills

Your accountabilities will include, but not limited to the following:
   
Sales Management
        Approach new merchants to achieve POS & PGW sales target & unit target
        Approach new merchants concerning the loyalty program.
        Ensure installations proceed in line with timeframe and merchant requirements
        Address merchant requests related to POS & PGW.
   
Customer Relations
        Action merchants' and customers’ request for installations, replacements etc
        Visit merchants to provide training
        Provide and advise on marketing materials
        Carry out monthly relationship visits and address issues
        Summarise or escalate merchant issues
   
Internal Service Management
        Meet branches POS & PGW requirements through branch visits
        Follow up with branches to ensure timely resolution of problems/maintenance
   
Reports & Coordination
        Provide information and reports on number and status of merchants
        Carry out administration related to merchant acquisitions and merchant issues

Generic Accountabilities:
    Corporate governance & compliance: Work fully within risk policies & procedures and all compliance regulations 

Apply Online

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