HCL Technologies Limited Walk-in for Technical Support IT Service Desk in Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad
Opening(s): 25
Experience: 6 months - 5years
Job Description:
Responsibilities :
Please send your profiles to geethaj@hcl.com
or
Please walk in to the below address
Chennai
Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
Contact person-Sanoj
Saturday -10am-3.30pm
Hyderabad
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person-Sarath/Siva
Kindly mention Geetha on top of your resume
Service Desk / DC candidates who are willing to work to relocate other location can attend interview at Chennai, Bangalore, Hyderabad
Technical Requirements
Graduates, 10+ 3yrs / arrears/pending docmts/
Min-0.6m-3yrs mandatory
Date of Interview:-Monday - Saturday
Weekday - 12pm-3pm ( only chennai & bangalore )
weekend 10:30 am to 4:00 pm
Job Location: Chennai /Bangalore
Interview Venue Details:-
Walkin chennai,
Weekday - 12pm-3.30pm / Saturday: 10am-4pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
contact person-Geetha
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Sanoj
Hyderabad ( only on saturday 10am-4pm )
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
contact person-Sarath
Candidates should be willing to relocate to chennai or bangalore
Opening(s): 25
Experience: 6 months - 5years
Job Description:
- Hiring for Analyst/Sr. Analyst
Responsibilities :
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
- support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
- and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
- presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations
- Good communication
- experience only with international process , domestic with good comm is fine
- ready to work in any shift
- 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,hardware & software monitoring ,server,network monitoring )
- certification course with min 6 months in Linux /Unix with good comm. are eligible .
Please send your profiles to geethaj@hcl.com
or
Please walk in to the below address
Chennai
Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
Contact person-Sanoj
Saturday -10am-3.30pm
Hyderabad
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person-Sarath/Siva
Kindly mention Geetha on top of your resume
Service Desk / DC candidates who are willing to work to relocate other location can attend interview at Chennai, Bangalore, Hyderabad
Technical Requirements
- Technical Voice Experience required
- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
- Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
Graduates, 10+ 3yrs / arrears/pending docmts/
Min-0.6m-3yrs mandatory
Date of Interview:-Monday - Saturday
Weekday - 12pm-3pm ( only chennai & bangalore )
weekend 10:30 am to 4:00 pm
Job Location: Chennai /Bangalore
Interview Venue Details:-
Walkin chennai,
Weekday - 12pm-3.30pm / Saturday: 10am-4pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
contact person-Geetha
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Sanoj
Hyderabad ( only on saturday 10am-4pm )
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
contact person-Sarath
Candidates should be willing to relocate to chennai or bangalore
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