Qualifications:
Primary: Diploma in Automotive/Mechanical/Electrical (12th Standard + 2 or 3 years Diploma) with 3 years of experience
Alternate: Pre-Degree/ High School (12th Standard or equivalent) with 7 years of experience
Linguistic Abilities: English and Arabic is a must.
Candidate will receive customer, attend to customer problems & complaints, inspect the vehicle carefully & give the BC’s + estimate for the repair. His responsibilities incllude:
1. Greet customers in the reception area.
2. Listen to their request, (complaint) and attend to their problems / write repair order in details.
3. Assess the damage and prepare an estimate (parts list, parts availability, paint materials, consumables, labor hrs. subcontracts) as cost estimate and completion time.
4. Provide cost & completion time estimate to customers and present business card.
5. Identify if cash, credit, insurance, warranty or internal.
6. After negotiation, keep customer informed of charges in work required from original estimate for cost and delivery time. (Reviewing repair order and estimate with customer)
7. Obtaining customer approval.
8. Maintain customer history file.
9. Open job card through computer system with complete and clear data.
10. Distribute copies of repair order.
11. Follow-up on the customer vehicle, on work in progress twice a day, check with T.L to confirm the reasons for delay and inform customer and set a new promised date.
12. For additional job, get customer approval for charges adjustments.
13. After quality control checking, confirm all customer requests and complaints have been completed.
14. Complete posting charges (Labor, paint materials, subcontracts, consumables, sold hrs....) to job card and raise Performa invoice.
15. Check vehicle cleanliness through reception driver
16. While delivering the vehicle to the customer, explain the details of the job done and the pails changed etc. also it is needed to explain Q.C sheet.
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