Required Retail Sales Executive - Wataniya Telecom in Kuwait

Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Wataniya Telecom products and services.

Key Accountabilities and Activities:
    Answer customer queries and resolve problems in a professional, courteous manner.
    Provides information on Wataniya Telecom products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
    Sell Wataniya Telecom products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives.
    Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
    Follows procedure to activate lines and services ensuring minimal delays in order to meet subscriber expectations.
    Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.
    Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.
    Participate in regular team meetings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement. 

Qualifications:
    Strong customer service orientation
    Good communication, planning and organizational skills
    Strong interpersonal skills.
    Fluency in written and verbal English and Arabic
    Good inter-personal and communication skills

Closing date: 27-Sep-2012

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