Sunday, 23 September 2012

Required Customer Service Representative - GUST University in Kuwait

Duties:
1. Understand and handle customer problems and complaints.
2. Guiding customer to their classes.
3. Giving customers their certificates.
4. Preparing the weekly report and the daily one (no. of calls/no. of visitors)
5. Answering all phone calls.
6. Distribute ID’s badges to students.
7. Entering information in CRM.
8. Transferring phone calls.
9. Registering walk-in customers in PACE courses.

Personality:
1. Caring: Sympathetic and considerate towards others, helpful and supportive.
2. Socially confident: feels a comfortable when first meeting person, at ease in
formal situations.
3. People oriented: Likes dealing with people, feels comfortable meeting
different people and likes to interact and understand them.
4. Cool temperament: Stays calm under pressure, is able to think on his feet.
5. Energetic: Looks energetic and enthusiastic

Skills
1. Excellent customer service skills.
2. Excellent Problem solving skill
3. High understanding of people behavior
4. Good knowledge of company’s product
5. Good verbal communication skills
6. Knowledge of MS Office.

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