Alghanim Industries, named one of Hewitt Associates’ Best Employers in the Middle East and one of Asia’s Best Employer
Brands, is one of the largest,privately-owned companies in the Gulf region. We are a multi-billion dollar, multi-national
conglomerate with more than 30 businesses and operations in 40countries. We place a high value on commitment and
investment in our people who contribute to the continued growth and vitalization of our business.Renowned for our
progressive business culture and management philosophy, we consider finding and developing talented and energetic people
the key to our continued success.
Key facts and figures about us:
- We deal with over 300 global brands and agencies
- We have established strongholds in the Middle East, India and Turkey with operations currently extending to Eastern
Europe, Africa, East and Southeast Asia
- We are a market leader in almost every major business in each major geography that we operate
- We employ approximately 12,000 employees from across 64 nationalities
- We have a long history of success built upon the early adoption of global best practices
- We are a highly-respected family and brand name in the region
Reporting to the Retail Operations Manager, the Store Manager oversees administrative, management and organizational
functions and effectively upholds all standard operational procedures of the store. The Store Manager's key objectives are to
look after the overall showroom in terms of:
• Support function to Retail Operations Manager
• Stock availability and Sales target achievement
• Visual merchandising standards
• Customer service standards
• Administration
• Productivity of employees
• Staff welfare with a view towards achieving business goals
Key Accountabilities
Customer Focus:
• Effective resource planning for great customer service.
• Ensure regular training on all aspects of customer service, product knowledge and selling skills.
• Implementation of high customer focus standards and assessments of store teams.
• Ensure customer needs are met and complaints and queries are resolved in a timely manner.
• Assess mystery shopper report feedback and prepares and drives action plan for improvement.
Sales and Commercial:
• Achieve the revenue targets for the store.
• Achieve target productivity metric, i.e. sales per person per day, sales per sq ft, staff per square ft for the store.
• Actively seeks ways to achieve or exceed store sales targets.
• Monitor and control expenses (OT, local, stock and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports generated through finance and merchandising focusing on
improving areas which are not in line with budget contributions.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis giving feedback to staff
accordingly.
Store upkeep and standards:
• Oversee and monitor all point of sale activities in the store which includes – sales transactions, tracking customer orders
and payments, registering sale and maintaining the right inventory updates, providing the right service levels, handling
returns and refunds as well as gathering customer data for feedback.
• Oversee and monitor the inventory management in the store (stock availability, sales order management, back store
management and stock movement within the store and between the WH and the store)
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
• Oversee cash transaction entry and management (petty cash, pos ash elements, change floats) – work closely with group control.
• Regularly audit own store administration and resolve any issues.
• Monitor and handle customer complaints and take corrective action in line with company policy.
• Maintain high standards of visual appearance throughout the store including all non retail areas.
• Prepare and review store reports on sales and commercial analysis – analyzing top sellers, slow sellers, high margin and low margin.
• Ensure timely execution of price changes.
• Maintain a very high level of compliance on security of store assets, cash, stock and customer property.
• Ensure seasonal peaks, important trading / promotional events are taken account of when preparing forecasts and staff planning.
People management:
• Ensure store expectations and priorities are communicated to staff.
• Review and provide feedback on staff performance against expectations.
• Carry out regular and relevant in-store training and enroll staff on relevant learning and development courses.
• Support induction of new recruits through buddy system.
• Monitor staff welfare.
• Oversee staff development and drive motivation levels of store associates.
• Ensure effective resource planning and succession planning.
Apply Online
Brands, is one of the largest,privately-owned companies in the Gulf region. We are a multi-billion dollar, multi-national
conglomerate with more than 30 businesses and operations in 40countries. We place a high value on commitment and
investment in our people who contribute to the continued growth and vitalization of our business.Renowned for our
progressive business culture and management philosophy, we consider finding and developing talented and energetic people
the key to our continued success.
Key facts and figures about us:
- We deal with over 300 global brands and agencies
- We have established strongholds in the Middle East, India and Turkey with operations currently extending to Eastern
Europe, Africa, East and Southeast Asia
- We are a market leader in almost every major business in each major geography that we operate
- We employ approximately 12,000 employees from across 64 nationalities
- We have a long history of success built upon the early adoption of global best practices
- We are a highly-respected family and brand name in the region
Reporting to the Retail Operations Manager, the Store Manager oversees administrative, management and organizational
functions and effectively upholds all standard operational procedures of the store. The Store Manager's key objectives are to
look after the overall showroom in terms of:
• Support function to Retail Operations Manager
• Stock availability and Sales target achievement
• Visual merchandising standards
• Customer service standards
• Administration
• Productivity of employees
• Staff welfare with a view towards achieving business goals
Key Accountabilities
Customer Focus:
• Effective resource planning for great customer service.
• Ensure regular training on all aspects of customer service, product knowledge and selling skills.
• Implementation of high customer focus standards and assessments of store teams.
• Ensure customer needs are met and complaints and queries are resolved in a timely manner.
• Assess mystery shopper report feedback and prepares and drives action plan for improvement.
Sales and Commercial:
• Achieve the revenue targets for the store.
• Achieve target productivity metric, i.e. sales per person per day, sales per sq ft, staff per square ft for the store.
• Actively seeks ways to achieve or exceed store sales targets.
• Monitor and control expenses (OT, local, stock and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports generated through finance and merchandising focusing on
improving areas which are not in line with budget contributions.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis giving feedback to staff
accordingly.
Store upkeep and standards:
• Oversee and monitor all point of sale activities in the store which includes – sales transactions, tracking customer orders
and payments, registering sale and maintaining the right inventory updates, providing the right service levels, handling
returns and refunds as well as gathering customer data for feedback.
• Oversee and monitor the inventory management in the store (stock availability, sales order management, back store
management and stock movement within the store and between the WH and the store)
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
• Oversee cash transaction entry and management (petty cash, pos ash elements, change floats) – work closely with group control.
• Regularly audit own store administration and resolve any issues.
• Monitor and handle customer complaints and take corrective action in line with company policy.
• Maintain high standards of visual appearance throughout the store including all non retail areas.
• Prepare and review store reports on sales and commercial analysis – analyzing top sellers, slow sellers, high margin and low margin.
• Ensure timely execution of price changes.
• Maintain a very high level of compliance on security of store assets, cash, stock and customer property.
• Ensure seasonal peaks, important trading / promotional events are taken account of when preparing forecasts and staff planning.
People management:
• Ensure store expectations and priorities are communicated to staff.
• Review and provide feedback on staff performance against expectations.
• Carry out regular and relevant in-store training and enroll staff on relevant learning and development courses.
• Support induction of new recruits through buddy system.
• Monitor staff welfare.
• Oversee staff development and drive motivation levels of store associates.
• Ensure effective resource planning and succession planning.
Apply Online
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