Required Project Manager CRM - Wataniya Telecom - Qtel in KUWAIT

Responsible for managing one or more projects within the constraints of scope, resources, deliverables, quality, time, and cost, to deliver specified requirements and meet customer satisfaction. Responsible for directing and coordinating professional staff and/or work force in the design and production of product and service consistent with the goals and objectives of the project, having regard to innovative solutions, value management, cost-effectiveness, functional efficiency, and customer satisfaction. Coordinate cross-functional project activities from development through customer acceptance. Ensure that projects are tracked, reported, risk identified and mitigated. Provide support for Project development and Project Management presentations and project implementations.

Key Accountabilities:

• Recognize the project's Key Success Indicators and manage the work within scope, resources, deliverables, quality, time, and cost constraints.
• Ensure all the project's requirements and/or objectives are correctly gathered, understood, documented and properly translated for production.
• Ensure all project requirements and/or objectives are properly documented in a Business Case and/or Project Brief, as appropriate, and vigorously pursued.
• Ensure the visibility of the Business Case and/or Project Brief, as appropriate.
• Establish and update project plan with actuals and forecasts maintaining a standard predefined PM procedure. Ensure project documents are complete, current and stored appropriately.
• Prepare short-term plans or stage plans as the project progresses.
• Manage deviations from plan.
• Document, obtain approval, and track all changes in project parameters.
• Recommend, obtain, manage and coordinate all necessary services and competent staff for the project. Effectively apply Wataniya Telecom methodology and enforces project standards.
• Ensure timely activity, integration and productivity of technical support.
• Administer efficient use of resources to meet requirements with clear identification of task completion.
• Approve or recommend all required commitments.
• Manage conflicts to an early resolution.
• Identify, quantify and follow up issues likely to cause risk or delays to projects.
• Liaise with project's sponsor and owner's representatives or users on issues.
• Liaise with supplier and contractor representatives.
• Confirm and disseminate all applicable professional, technological, regulatory standards and guidelines applicable to the work.
• Enable quality assurance and quality control as appropriate.
• Facilitate project risk reviews and appropriate mitigation.
• Escalate decisions and any unresolved issues to the next level of management and make recommendations.
• Facilitate communication as appropriate to all involved and maintain contact with owner's stakeholders to ascertain project requirements and/or level of satisfaction with progress and performance.
• Document and report all obstacles, delays, and claims.
• Track and report progress including realistic forecasts of final target positions.
• Coordinates interdepartmental functions in order to minimize delays.
• Focus is on projects of extremely high risk, complexity and visibility.
• Exchange ideas, information and opinions with the Business Analyst and the Technical Analyst to arrive at decisions, conclusions, solutions, or solve disputes.
• Provide individual feedback and operating rules to all PMO team members and assist them in issue resolution. Provide guidance to PMO team members on administrative and technical problems.
• Prepare and deliver formal presentations to colleagues and management.
• Consult on other large projects.
• Communicate with business regarding re-engagements, additional team staff, potential new opportunities, and successful projects.
• Establish and participates in industry and other professional networks to ensure awareness of social, economic and other trends that may affect the business or direction of WT initiatives, policies and programs.
• Prepare an end of project report. Close all project documentation and archive appropriate records.
• Manage the transfer of care, custody and control" of the final product/service.
• Ensure proper assembly of documentation.
• Assist department Manager in achieving department's objectives.
• Assure that project legal documents are completed and signed.
• Facilitate team and client meetings effectively. Hold regular status meetings with project team.
• Assist in the preparation, production and supervision of final draft of methods and procedures manual(s) for approval by department Manager and users.
• Assist with the implementation of project tracking tools and other program management tools.
• Quality checks all plans and deliveries in terms of data integrity and accurateness.
• Meet quality and performance KPI with supporting documents.
• Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
• Provide reports, make standard reports and tailor make them where necessary.
• Assist the management in developing and implementing procedures and standards that will provide effective workflows.

Qualifications:

• Bachelor degree in business or a related discipline and appropriate registration with a recognised professional institute
• Project Management Qualifications and Accreditations, at least Certified Project Management Professional (PMP) or higher certification accredited by PMI.
• 6+ years relevant project management experience
• Good project management skills
• Knowledge of the Telecom industry would be an advantage
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
• Good knowledge of MS Office applications like Microsoft Project, Excel, Power Point, Word etc.
• Excellent command of both written and verbal English, Arabic would be an advantage
• Execllent Knowledge onCRM System

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