Job Purpose:
To provide comprehensive assistance for loyalty program initiatives.
Accountabilities:
Provide comprehensive assistance for the setup of the operational activities of loyalty program & consumer enrolment (right from the time of application to the redemption of points)
Assist in setting up a Loyalty Program helpdesk / call center and monitor the nature of customer interface
Assist in developing loyalty program campaigns to generate interest, increase brand loyalty & drive repeat business among GB customer base
Assist in developing training material on Loyalty Program
Efficiently respond to customer queries
Oversee the performance & efficient functioning of Loyalty software
Assist in development of success metrics, analyze results & report findings
Document the training materials & ongoing related communications
Ensure consistent and systematic use of ‘best practices’
Generic Accountabilities:
Corporate governance & AML compliance: Work fully within risk policies & procedures AML and all compliance regulations
Education/Knowledge/ Experience/Skills:
Education / Qualifications: Bachelors degree in Administration / Sales & Marketing/Business
Knowledge: Knowledge of Consumer Banking products and services; understanding of Loyalty concepts. Knowledge of regional business trends and local market.
Experience: 1 – 2 years relevant experience (preferably in Financial Services / Marketing team)
Generic & Specific Skills:
Good Communication skills
Analytical skills
Bilingual in Arabic & English
Customer Service orientation
Excellent PC Skills (MS Office)
Interpersonal Skills
Employer want to submit job applications through their website at: Apply Online
To provide comprehensive assistance for loyalty program initiatives.
Accountabilities:
Provide comprehensive assistance for the setup of the operational activities of loyalty program & consumer enrolment (right from the time of application to the redemption of points)
Assist in setting up a Loyalty Program helpdesk / call center and monitor the nature of customer interface
Assist in developing loyalty program campaigns to generate interest, increase brand loyalty & drive repeat business among GB customer base
Assist in developing training material on Loyalty Program
Efficiently respond to customer queries
Oversee the performance & efficient functioning of Loyalty software
Assist in development of success metrics, analyze results & report findings
Document the training materials & ongoing related communications
Ensure consistent and systematic use of ‘best practices’
Generic Accountabilities:
Corporate governance & AML compliance: Work fully within risk policies & procedures AML and all compliance regulations
Education/Knowledge/ Experience/Skills:
Education / Qualifications: Bachelors degree in Administration / Sales & Marketing/Business
Knowledge: Knowledge of Consumer Banking products and services; understanding of Loyalty concepts. Knowledge of regional business trends and local market.
Experience: 1 – 2 years relevant experience (preferably in Financial Services / Marketing team)
Generic & Specific Skills:
Good Communication skills
Analytical skills
Bilingual in Arabic & English
Customer Service orientation
Excellent PC Skills (MS Office)
Interpersonal Skills
Employer want to submit job applications through their website at: Apply Online
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