1. Provide the highest standards of After-Sales Service to ensure customer satisfaction, within Al-Sayer Group's policies and procedures, and Toyota's guidelines.
2. Regularly monitor how customers are served and dealt with by Reception staff, conduct weekly check on C.S.I. and Customer Care.
3. Monitor customer credit control, consumables, proper utilization of the available parts stock and supervise local purchases, post obtaining the approval of the direct manager and unit accountant.
4. Attend monthly meetings, with subordinates and the management, to report all aspects of garage operation i.e. staff tools, equipment, safety, budget, workshop quality, attendance hours, jobs in and out, Work in Progress, Spare Parts, Customer Complaints, Workshop quality and standards of workshop.
5. Monitor direct subordinates including all productive and non-productive staff, the Daily Operations Control, Profit &.loss status compared to actual.
6. Review the weekly operational control report for approval before submitting to the direct Manager and Unit Accountant.
7. Monitor customer follow-up to optimize workshop profitability.
8. Prepare KPI reports to be presented to the direct manager.
9. Update the system standard time for different operations using the designated system.
10. Monitor Customer Complaints and assign tasks and duties to solve the issues to the related employee.
11. Confirm that the rate per profit center per month is in line with the budget.
12. Propose the possibility of conducting Parts/Service Campaigns to the direct manager.
13. Continue to seek new ways and execute methods of improving the standards, maintain discipline, and motivation in the branch.
14. Confirms that the rules of Health and Safety Environment (HSE) are implemented through direct subordinates.
15. Assess the direct subordinates for quality and efficiency controls on Monthly bases.
2. Regularly monitor how customers are served and dealt with by Reception staff, conduct weekly check on C.S.I. and Customer Care.
3. Monitor customer credit control, consumables, proper utilization of the available parts stock and supervise local purchases, post obtaining the approval of the direct manager and unit accountant.
4. Attend monthly meetings, with subordinates and the management, to report all aspects of garage operation i.e. staff tools, equipment, safety, budget, workshop quality, attendance hours, jobs in and out, Work in Progress, Spare Parts, Customer Complaints, Workshop quality and standards of workshop.
5. Monitor direct subordinates including all productive and non-productive staff, the Daily Operations Control, Profit &.loss status compared to actual.
6. Review the weekly operational control report for approval before submitting to the direct Manager and Unit Accountant.
7. Monitor customer follow-up to optimize workshop profitability.
8. Prepare KPI reports to be presented to the direct manager.
9. Update the system standard time for different operations using the designated system.
10. Monitor Customer Complaints and assign tasks and duties to solve the issues to the related employee.
11. Confirm that the rate per profit center per month is in line with the budget.
12. Propose the possibility of conducting Parts/Service Campaigns to the direct manager.
13. Continue to seek new ways and execute methods of improving the standards, maintain discipline, and motivation in the branch.
14. Confirms that the rules of Health and Safety Environment (HSE) are implemented through direct subordinates.
15. Assess the direct subordinates for quality and efficiency controls on Monthly bases.
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