To support the achievement of the branch’s revenue targets by establishing long term relationships with Gulf Bank customers through timely and effective responses to customer queries and issues, ensuring that follow up action is taken to address these
Your accountabilities will include, but not limited to the following:
Sales Management:
Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
Business Development:
Maximize opportunities to sell additional products and services to the existing Customers
Priority Customer Management:
Explain products and services to customers in order to achieve sales; maintain strong relationships with priority customers; refer to Priority Banking Team to boost the sales targets
Customer Service:
Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Customer Complaints:
Resolve issues and complaints from customers; escalate issue when outside authority
Customer Requests:
Process requests from new customers, take every opportunities to act on additional customer needs identified by selling relevant products and services
Team Working:
Support Relationship Officers in routine customer transactions; ensure transactions are promptly logged; complete documents accurately in line with guidelines
Corporate Governance & Compliance (Generic Accountabilities):
Work fully within risk policies and procedures
All compliance regulations
Education, Knowledge, Experience and Skills:
Education / Qualifications: Bachelor’s degree / Equivalent Qualification
Knowledge of Consumer Banking Products and a good understanding of customer needs
Experience: 2-3 years experience in a Consumer Branch role
Accreditation / Licensing: RO
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy (MS Office & BEAM)
Customer Management
Risk Management
Apply Online
Your accountabilities will include, but not limited to the following:
Sales Management:
Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
Business Development:
Maximize opportunities to sell additional products and services to the existing Customers
Priority Customer Management:
Explain products and services to customers in order to achieve sales; maintain strong relationships with priority customers; refer to Priority Banking Team to boost the sales targets
Customer Service:
Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Customer Complaints:
Resolve issues and complaints from customers; escalate issue when outside authority
Customer Requests:
Process requests from new customers, take every opportunities to act on additional customer needs identified by selling relevant products and services
Team Working:
Support Relationship Officers in routine customer transactions; ensure transactions are promptly logged; complete documents accurately in line with guidelines
Corporate Governance & Compliance (Generic Accountabilities):
Work fully within risk policies and procedures
All compliance regulations
Education, Knowledge, Experience and Skills:
Education / Qualifications: Bachelor’s degree / Equivalent Qualification
Knowledge of Consumer Banking Products and a good understanding of customer needs
Experience: 2-3 years experience in a Consumer Branch role
Accreditation / Licensing: RO
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy (MS Office & BEAM)
Customer Management
Risk Management
Closing Date: 31-Dec-2012
Apply Online
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