Required Customer Service Representative - Gulf Bank in Kuwait

To provide effective customer service support by assisting customers in the branch with their banking transaction requirements and ensuring customer satisfaction.

 Accountabilities::

    Banking Transactions:
        Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
    Mail, Telex & ATM Cards:
        Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
    Communication:
        Send, receive and file telex confirmations and ensure transfers are properly processed
    Customers Enquiries:
        Respond to all customer enquirie
    Customer service:
        Deliver high quality customer service and exceed satisfaction goals
    Customer Records:
        Create, update and maintain relevant customer records ensuring that data is recorded appropriately
    Corporate Governance & Compliance: Work fully within:
        risk policies and procedures
        all compliance regulations

Education/Knowledge/Experience/Skills ::

    Education / Qualifications:
        Diploma / Bachelor’s degree / Equivalent Qualification
    Knowledge:
        Knowledge of Consumer Banking Products & Services
        Good understanding of customer needs
    Experience:
        1 – 2 years experience in a Consumer Branch role
   
Generic & Specific Skills:
        Excellent Communication Skills
        Bilingual in Arabic and English
        Computer literacy (MS Office & BEAM)
        Project Management
        Risk Management

Closing Date: 31-Dec-2012

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