Outbound Tele-Marketing Team – Gulf Bank

Job Purpose:
To drive the profitability of the Credit Card business by managing Outbound Tele-marketing team to increase card receivables, retention and usage
Accountabilities:
a) Manage 8-12 member outsourced tele-marketing team
b) Monitor productivity of tele-marketing agents – no of calls made in an hour / day
c) Prepare tele-marketing script used for calling customers
d) Train Tele-marketing agents on customer campaigns
e) Review Customer Calls made by agents and maintain high customer call quality standards
f) Supervise welcome calls to new credit card customers to activate credit card and explain product features to the customer.
g) Prepare Daily, Weekly / Monthly MIS report on Tele-marketing team activities for tracking performance of the team
h) Co-ordinate with portfolio managers on the list of activities driven via tele-marketing team
i) Timely implementation of internal and external audit points with any issues raised by external regulators following the procedures/policies as laid out by the group manuals.
j) Maintain internal control standards.
Generic Accountabilities:
Corporate governance & compliance: Work fully within risk policies & procedures and all compliance regulations.
Education, Knowledge, Experience and Skills:
Education / Qualifications: Bachelor’s Degree in any discipline
Knowledge: good blend of banking knowledge & marketing
Experience: 4-6 years’ work experience in tele-marketing role with at least 1-2 years in supervisory position
Generic & Specific Skills:
Persuasive communication skills
Strong Customer Service
Strong Sales skills
Team Management skills
Sales Management
Employer want to submit job applications through their website at: Apply Online