Job Purpose::
The Customer Service Representative is a key role in Gulf Bank’s strategic aim to become the most customer focused bank in the region. As a “brand ambassador” for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Accountabilities::
Banking Transactions:
Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Mail, Telex & ATM Cards:
Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
Communication:
Send, receive and file telex confirmations and ensure transfers are properly processed
Customers Enquiries:
Respond to all customer enquiries and requirements in a proactive and professional manner
Customer service:
Deliver high quality customer service and exceed satisfaction goals with every customer contact
Customer Records:
Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate Governance & Compliance: Work fully within:
risk policies and procedures
all compliance regulations
Education/Knowledge/Experience/Skills ::
Education / Qualifications:
Diploma / Bachelor’s degree / Equivalent Qualification
Knowledge:
Knowledge of Consumer Banking Products & Services (training provided)
Good understanding of customer needs
Experience:
0 – 2 years experience in a customer facing role
Generic & Specific Skills:
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy (MS Office & BEAM)
Project Management
Risk Management
Personal Competencies:
The ideal candidate will have a proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level. You will be communicative (written and spoken), numerate, highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence. You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.
Other Information:
The Customer Service Representative is seen as an entry position into a strong career within banking. This will be an opportunity to learn the products, services and values of Gulf Bank, whilst honing your skills and competencies in retail banking.
Consistent high performance will lead to further development within Gulf Bank – supported by internal/external training, development programs and mentoring.
Employer want to submit job applications through their website at: Apply Online
The Customer Service Representative is a key role in Gulf Bank’s strategic aim to become the most customer focused bank in the region. As a “brand ambassador” for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Accountabilities::
Banking Transactions:
Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Mail, Telex & ATM Cards:
Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
Communication:
Send, receive and file telex confirmations and ensure transfers are properly processed
Customers Enquiries:
Respond to all customer enquiries and requirements in a proactive and professional manner
Customer service:
Deliver high quality customer service and exceed satisfaction goals with every customer contact
Customer Records:
Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate Governance & Compliance: Work fully within:
risk policies and procedures
all compliance regulations
Education/Knowledge/Experience/Skills ::
Education / Qualifications:
Diploma / Bachelor’s degree / Equivalent Qualification
Knowledge:
Knowledge of Consumer Banking Products & Services (training provided)
Good understanding of customer needs
Experience:
0 – 2 years experience in a customer facing role
Generic & Specific Skills:
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy (MS Office & BEAM)
Project Management
Risk Management
Personal Competencies:
The ideal candidate will have a proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level. You will be communicative (written and spoken), numerate, highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence. You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.
Other Information:
The Customer Service Representative is seen as an entry position into a strong career within banking. This will be an opportunity to learn the products, services and values of Gulf Bank, whilst honing your skills and competencies in retail banking.
Consistent high performance will lead to further development within Gulf Bank – supported by internal/external training, development programs and mentoring.
Employer want to submit job applications through their website at: Apply Online
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