Tuesday, 15 January 2013

Required Pharmacist - Boots - M.H. Alshaya in Kuwait

The Pharmacist is responsible for providing all customers with a safe, legal & effective Pharmaceutical service. At all times, the best interests of the patient are considered & the advice given by the Pharmacists & their assistants reflects this. Must understand the local practices & customer expectations in their operating Market.

Experience:
    Local License to practice pharmacy.
    Two years relevant retail experience.
    Fluent in English, Arabic an advantage.

Responsibilities:

Provide Expert Customer Care.
    Demonstrate the 4 key elements in every customer / patient interaction; warm welcome; establish needs; product recommendation and finishing strong.
    Use WWHAM and MOP in every customer / patient interaction to achieve exemplary listening and optimal product recommendation.
    Use in depth local knowledge, ensure the range meets the requirements within the targeted stock levels.
    Develop and build relationships with local doctors and other health professionals.
    Ensure patient counseling, respects the needs for patient confidentiality.

Minimize losses caused by Date Expired Stock.
    Ensure Company policy and procedures for managing date marked stock is implemented and acted upon.

Deliver all the professional, operational and legal standards
    Ensure delivery of all the operating policy and procedures, ethics and local legislation.
    Identify, implement and share Best Practice following consultation with the Store/Area Manager.
    Maintain all records require by the external authorities e.g. MOH and submit within the set deadlines.

Develop yourself and the team.
    Complete the self-study modules on responding to symptoms and management of minor ailments provided by Boots within the first 6 months of joining the Business
    A minimum of 20 hours of external CME activities is expected each year or greater if required by local Pharmaceutical Association
    Maintain training records for CME activities (provided by Boots or externally) to update own knowledge, as well as maintain a record for all the basic training provided by Boots for self & support team as required.
    Review the performance of others in the Pharmacy team as requested by Store Manager and provide feedback & necessary support to allow support team to maximize their contribution.

Closing Date: 23-Jan-2013

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