The new website indianrailways.gov.in is facing several performance as well as functional issues due to which users are facing issues. For getting help or assistance, the website has provided the following contact details.
Indian Railways Help Desk numbers are 011-24107464, 011-26886540
Email Id : customercare@indianrailways.gov.in (Note that queries related to IRCTC has to be sent to the mailid care@irctc.co.in)
For user creation or mobile verification issues, send the username and mobile number to the mailid customercare@indianrailways.gov.in or contact Help Desk
For Failed transactions / non-refund send a mail to customercare@indianrailways.gov.in with the following details
1. Transaction Id, PNR, Amount
For cancellation of the ticket, send a mail to customercare@indianrailways.gov.in with the following details
1. User Id, Mobile No., EmailId and Registered Address, Ticket Details (Train No., Date of Journey, From - To, Class of Travel, Passenger Details - Name , Age, Gender)
Email Id : customercare@indianrailways.gov.in (Note that queries related to IRCTC has to be sent to the mailid care@irctc.co.in)
For user creation or mobile verification issues, send the username and mobile number to the mailid customercare@indianrailways.gov.in or contact Help Desk
For Failed transactions / non-refund send a mail to customercare@indianrailways.gov.in with the following details
1. Transaction Id, PNR, Amount
For cancellation of the ticket, send a mail to customercare@indianrailways.gov.in with the following details
1. User Id, Mobile No., EmailId and Registered Address, Ticket Details (Train No., Date of Journey, From - To, Class of Travel, Passenger Details - Name , Age, Gender)
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