Customer Service Representative – Gulf Bank

Job Purpose::
The Customer Service Representative is a key role in Gulf Bank’s strategic aim to become the most customer focused bank in the region. As a “brand ambassador” for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Based at the Gulf Bank office at Al Saleh, you will be expected to work a variety of shift patterns. The role will be to handle all incoming customer calls, to assist and problem solve in a professional manner and also to provide a sales function for Gulf Bank products.
This role will be an excellent grounding into Retail Banking for those seeking a long term career. After a qualifying period, and contingent on performance, meeting targets and displaying proactive and professional behaviors you will be eligible to apply for a potential move into other areas of the bank
Accountabilities::
Customer Service:
Respond to all incoming customer calls promptly, displaying courtesy and professionalism.
Meet the bank’s high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.
Cross Selling:
  Maximizecross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank
Outbound Calls:
As directed by management, in line with contact center targets, to ensure repeat and new business customers.
Customer Records:
Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate Governance & Compliance: Work fully within:
Risk policies and procedures
All compliance regulations
Education/Knowledge/Experience/Skills ::
Education / Qualifications:
Diploma / Bachelor’s degree / Equivalent Qualification
Knowledge:
Knowledge of Consumer Banking Products & Services (training provided)
Good understanding of customer needs
Experience:
0 – 2 years experience in a customer facing role
Generic & Specific Skills:
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy
Strong Time Management skills
Team Player
Personal Competencies:
The ideal candidate will have a proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level. You will be communicative (written and spoken), numerate, highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence. You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.
Other Information:
The Customer Service Representative is seen as an entry position into a strong career within banking. This will be an opportunity to learn the products, services and values of Gulf Bank, whilst honing your skills and competencies in retail banking. A Contact Center Operator will have contact with a diverse section of the bank’s customer base and products and this will prove an excellent grounding for insights into Reatil Banking
Consistent high performance will lead to further development within Gulf Bank – supported by internal/external training, development programs and mentoring.
Employer want to submit job applications through their website at: Apply Online