HCL Technologies is hiring for Linux Internal Programmers

Desired Skills:

• Hands-on experience in 'Linux Internals Programming / firmware developer/Linux Device driver Programming' will be a direct fit for this position.
• Hands on Strong experience in 'C Programming & Data structures ' will be very much advantageous for this position.
• Hands on experience in Linux Kernel Programming / Linux Internals will be preferred.
• strong Experience in Embedded domain.

Exp: 3.0 - 5 yrs
Interview Location : Noida
Work Location : Noida
Kindly provide the below details

• Current CTC:
• Expected CTC:
• Hands on Experience in Linux Internals programming (in Months):
• Hands on Experience in Linux Device driver Programming (In Months):
• Hands on Linux Kernel Programming (In Months):
• Hands on Experience in ' Embedded Domain (in Months) :
• Notice Period (how soon you can join from the date of offer):
• Open to work from HCL Noida ?

Preferred interview timing on 24th August (Saturday).

If the above position interests you then please fwd. your updated resume to nancy-n@hcl.com fix an INTERVIEW SCHEDULE,  

Short-listed candidate will get a detailed address and Interview call letter before Friday.

Exclusive Walk-in for Women Professionals in HCL

 Venue: HCL Technologies Ltd-Business Services,  A-22, sector-60, Noida-201301

Saturday 27 April,2013 in Noida from 10am to 4 pm
Job Description:1.Handle queries of US/UK-based customers over the phone.2.Keep the average call handling time(AHT) under control.3. Should be able to put in minimum login hours.4. Meet SLA.
Designation: Techniacal Support Officer(TSO)/ Sr.TSO/ Customer Support Executive(CSE/ Sr.CSE.
Qualification: Graduate/Under Graduate, Drop-out women between 18-40 years of age, with excellent communication skills.
Technical Skills:1.An understanding of ISP/Networking concepts for TSO (Technical Support Officer) position is a must.2. Basic computer and desktop knowledge.
Soft Skills:

1. Strong written and verbal communication skills.2. Good organizational and time-management skills.3. Ability to take initiative in resolving customer issues.4. Ability to exhibit strong teamwork.5. Effective problem solving skills.6. Active and attentive listening capabilities.7. Ability to use common courtesies.8. Flexible to work in night shifts: 24*7*5 days working.
Compensation:Upto INR 20,000 per month+ Incentives+ Process Allowance.

Walk-in for Technical Support Service Desk L1 for HCL

Responsibilities :-

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
• support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
• and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations

Desired Profile
Technical Requirements

•  Technical voice Experience required
•  Phone support experience necessary.
•  Technical helpdesk or technical call center experience is necessary.
•  Disciplined, systematic problem solving skills required.
•  Hands-on work experience with the following:
•  Windows Operating systems
•  Clients: Windows7, Windows Vista, Windows XP, Windows 2000
•  Servers: Windows 2000, Windows 2003, Windows 2008,
•  Knowledge of Active Directory, Exchange 2003/2007
•  ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
•  User account creation for Active Directory, Exchange Mailboxes, Distribution lists
•  Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
•  MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
•  Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills

• - Excellent communication and conversation skills (Verbal and Written)
• - Good documentation skills
• - Good working knowledge of MS OFFICE (Including MS Project and Visio)
• - Should have a great customer handling skills
• - Able to handle unforeseen situations
• - High level of acceptance
• - Can drive HCL's value and its methodology

Date of Interview:- On Tuesday 30th April 2013
Timings: 10:30 am to 4:00 pm
Job Location: Noida/Manesar

Interview Venue Details:-
HCL COMNET LTD
A-37, Sec-16, Noida
Landmark- Behind Mc Donalds Sec-16 Noida

Contact Person: Shalini Sharma

NOTE: Please carry your updated resume.